Privacy Policy

Introduction

This Privacy Policy explains how personal information is collected, used and protected when you visit the Talk to Fred website.

I am committed to protecting your privacy and handling your information responsibly and transparently.

By using this website, you agree to the practices described in this policy.

Who I Am

Fred Attrill trading as Talk to Fred

Registered Member of the British Association for Counselling and Psychotherapy (BACP)

Website: www.talktofred.co.uk

Email: hello@talktofred.co.uk

Telephone: 07871 384 973

Practice Address: 94 Berry Meade, Ashtead, Surrey, KT21 1SG

BACP Membership Number: 01019604

ICO Registration Number: ZC164143

For the purposes of UK data protection legislation, I am the Data Controller responsible for the personal information collected through this website.

Information Collected Through This Website

You may choose to provide personal information when:

• Submitting an enquiry form

• Booking an introductory consultation

• Contacting me by email

This information may include:

• Name

• Email address

• Telephone number (if provided)

• Information you choose to include in your enquiry

Please avoid including sensitive personal information or detailed therapeutic information in website enquiry forms where possible.

How Your Information Is Used

Information submitted through this website is used to:

• Respond to enquiries

• Arrange consultations

• Assess whether I may be able to offer an appropriate service

• Communicate regarding appointments

• Maintain basic administrative records

Your information will not be sold or shared for marketing purposes.

Legal Basis for Processing

Under UK GDPR, the lawful bases for processing website enquiries are:

Legitimate Interests - To respond to enquiries and operate my counselling practice effectively.

Pre-Contractual Steps - Where you contact me with the intention of arranging therapy or an initial consultation.

Website Hosting

This website is hosted by Squarespace.

Squarespace may process certain technical information necessary for the operation, security and performance of the website.

Further information can be found in Squarespace’s own privacy documentation.

Booking Consultations

Consultation bookings may be managed using:

• Cal.com

• Google Calendar

• Google Workspace (Gmail)

Information submitted when booking a consultation is used solely for appointment administration and communication.

Analytics

This website currently uses Squarespace Analytics to help understand website usage and improve the visitor experience.

Analytics information is collected in an aggregated form and is not used to personally identify visitors.

If additional analytics or advertising technologies are introduced in the future, this Privacy Policy and the Cookie Policy will be updated accordingly.

Information about how visitors found the website may be collected for practice administration and service improvement purposes.

Third-Party Service Providers

I use trusted third-party providers to support the operation of my practice and website.

These may include:

These providers may process limited personal information where necessary to deliver their services.

Data Retention

If you contact me but do not proceed with therapy, your enquiry information will be retained only for as long as reasonably necessary for administrative purposes.

If you become a client, information relating to therapy will be managed in accordance with the Client Privacy Notice.

Your Rights

Under UK data protection legislation, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request restriction of processing in certain circumstances

• Object to certain forms of processing

• Request erasure of information where appropriate

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Complaints

If you have concerns about how your information is handled, please contact me in the first instance.

You also have the right to contact the Information Commissioner’s Office (ICO).

Website: www.ico.org.uk

Telephone: 0303 123 1113

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, website functionality or practice procedures.

The latest version will always be available on this website.

Version: 26.01

Last Updated: June 2026